Online training courses

Health & Safety

Frequently asked questions

FAQ's about our ready-made courses.

How secure is your payment process?

All payments are fully secure and handled by Stripe, we don’t store any payment details on our platform.

What happens if I don't pass the course?

We understand that not everyone will pass the course the first time. If you don’t pass the course on your first attempt, don’t worry, you’ll be able to retake the course free of charge up to 6 times (3 times for our Asbestos Awareness Course).

When do I receive my certificate?

Once you complete the course you’ll immediately receive your certification straight to your inbox and it will be stored online should you ever need to download it in the future.

This certificate does not have an expiry date. However, based on industry best practice guidelines, the recommended renewal period will be printed on your certificate.

Can other people use the course I purchased?

No, the course and certificate will be printed with your name and unique identifier. If you want to purchase more licences for your people you can do that and invite them into your account.

Do I need to take the course in a certain time period?

No, you can purchase today and take the course whenever you like. Please bear in mind that as legislation and regulations change and the course will be updated.

What is an LMS?

An LMS is short for 'Learning Management System' or also known a 'Learning Platfom' find out more about the Cloudtrainer LMS.

What do I get when I complete the course?

A few minutes after passing the course you'll receive a notification email that your certificate is ready to download.

Your certificate includes your name, a unique identifier and pass date emailed to you in PDF format.

You’ll be able to save and print the certificate to display in your premises or easily email it over to an employer or company you are working with.

Who approves your courses?

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Can I get a discount on I purchase muliple courses?

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Can you I edit or brand your courses?

We can look at doing this for you please get in touch with us for more information.

Can you create a bespoke course for me or my company or organisation?

Yes, we are experts in creating courses for organisations of all sizes find out more about our course creation services.

I’d like for my employees to take this course - how can I arrange that?

When purchasing simply add the number of licences required for your team. The licences will sit in a pool on your account and be taken on a first come, first served basis (unless you instruct us otherwise, please get in touch for more details).

You’ll then need to invite your employees using the 'Invite Trainees' menu item. Your employees will be sent their individual login details via email and they will log directly into your account to access the licences you purchased for them.

Can I expense this at my company or write it off in my business?

Trainees are often able to get their training reimbursed by their company or write it off as a training expense for their small business. Always best to seek advice from an accountant if you’re unsure.

What if my employees have problems running the course?

Although the course is entirely self-paced you’ll get access to our super responsive ‘human’ support team (no help bots here we promise).

We’re based in Leeds and we’ll be on hand to answer any of your questions or queries on the course.

Still have questions?

Have other questions about a course? Get in touch with our team via support@cloudtrainer.co.uk

Customer testimonials

"The Cloudtrainer team are always supportive when we have queries, no challenge we have presented has been too great for them to overcome. Always offering helpful and practical solutions to our development needs.”

Charlotte Osbourne

Training and Education Manager, British Dressage

"I’d always been sceptical about online learning but what they have provided delivers so much more than traditional training."

Craig Barker

Asbestos Manager, Marks and Spencer

"Cloudtrainer have been fantastic to work with over the past few years. They work collaboratively with you to ensure the best and most effective service possible. Queries are dealt with promptly and efficiently. It’s been a pleasure to work with them"

Katherine Watson

Development Manager, WISE

"When someone buys into what we’re trying to do and they bring the enthusiasm back and you see the quality of work they’re producing as well that’s quite inspirational so what we managed to have was two companies that were really trying to do a good job and actually working towards a common goal."

Colin Smart

Senior Partner, TSG Associates

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Need a bespoke course?

Find out more about how we can help you produce a training course for your organisation.

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